Terms of Service

1. 01Agreement to these terms

   These Terms of Service govern your use of ClockAide, operated by [Legal entity name] ("ClockAide", "we", "us"). By creating an account, subscribing, or using the service, the organization you act for ("you") accepts these terms.

   If you are accepting on behalf of an employer or client, you confirm you have authority to bind that organization. If you do not accept these terms, do not use the service.

2. 02What the service does

   ClockAide places automated telephone reminder calls to the staff you enter, shortly before each scheduled shift. Answering the call is the confirmation — there is no keypress and no application for your staff to install.

   By default each shift receives two call attempts, ten and five minutes before it begins, five minutes apart. Where no attempt is answered, the shift is flagged as unconfirmed on your dashboard. Reminder calls are placed to United States numbers only.

3. 03Your account and roles

   You are responsible for the accuracy of the information in your account and for all activity that occurs under it. Keep credentials confidential and tell us promptly if you believe an account has been compromised.

   Accounts carry roles. Owners can manage the subscription, billing, and team membership. Schedule managers can manage staff, schedules, and the call log, but cannot change the subscription. You are responsible for who you invite and for the role you give them.

4. 04Consent to place automated calls

   This is the most important obligation in these terms. You direct ClockAide to place automated calls on your behalf, and you are solely responsible for having a lawful basis to do so.

   You represent and warrant that, for every telephone number you enter:

   • The number belongs to a member of your staff who has given you prior express consent to receive automated or prerecorded calls at that number for shift-reminder purposes.
   • You will remove or update the number promptly when consent is withdrawn, when the person leaves, or when the number is reassigned.
   • You will not enter a number belonging to a client, a patient, a customer, a minor, or any person who is not staff scheduled through your account.
   • You are responsible for compliance with the Telephone Consumer Protection Act and any other law, regulation, or collective agreement governing calls to your staff.

5. 05Acceptable use

   You may not use ClockAide to place calls for marketing, solicitation, collections, political messaging, surveys, or any purpose other than reminding your own staff of their own scheduled shifts.

   You may not attempt to access another organization's data, probe or interfere with the service, circumvent usage or rate limits, resell access without our written agreement, or use the service to harass any person.

6. 06Fees, billing, and cancellation

   The subscription costs $7.99 per staff member on your account, per month, billed monthly in advance. There is a one-seat minimum, so an account with no staff is billed for one seat.

   Every person on your account counts toward the invoice whether they are active or paused. Pausing someone stops their reminder calls; it does not remove them from your account or reduce your bill. Remove a person to stop being billed for them.

   Adding or removing staff adjusts your seat count, and your payment provider prorates the change against the current period. You can cancel at any time from your billing page; cancellation takes effect at the end of the period you have already paid for, and we do not refund partial months unless required by law.

   Fees exclude taxes, which are added where applicable. We may change pricing with at least thirty days' notice before it applies to your next renewal.

7. 07Availability and telephony dependence

   We publish no service level agreement and offer no availability credits. We aim to keep ClockAide running continuously and will not deliberately withhold it, but we do not guarantee uninterrupted operation.

   Reminder calls depend on third-party telephony carriers, mobile networks, and handsets that we neither operate nor control. A call can fail to connect for reasons entirely outside the service — a number out of coverage, a full voicemail box, a carrier fault, a powered-off phone. You should not treat the absence of a confirmation as proof of absence, nor a confirmation as proof of arrival at a location.

8. 08Not a payroll or compliance system

   ClockAide records whether a scheduled shift was confirmed by telephone. It does not calculate hours, wages, overtime, breaks, or leave, and it is not a timekeeping system of record for payroll purposes.

   Nothing in the service or on this site is legal, regulatory, employment, or compliance advice. You remain responsible for determining what records your obligations require and for keeping them.

9. 09Your data

   You retain all rights in the data you put into ClockAide. You grant us only the licence needed to host, process, and transmit it in order to operate the service for you — including passing a name and telephone number to our telephony provider so a call can be placed.

   We do not sell your data, and we do not use it to advertise to you or to your staff. Our handling of personal information is described in the Privacy Policy.

   You are responsible for the lawfulness of the data you enter, including having the right to provide your staff's personal information to us for this purpose.

10. 10Suspension and termination

    You may stop using the service and cancel at any time. We may suspend or terminate access if you materially breach these terms, if payment fails and is not cured after notice, or if your use exposes us or a third party to legal risk or a security threat.

    Where circumstances allow, we will give notice and an opportunity to fix the problem first. Urgent security or legal risks may require immediate action. On termination, your right to use the service ends; sections that by their nature survive — fees owed, disclaimers, limitation of liability, governing law — continue to apply.

11. 11Disclaimers

    To the fullest extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

    We do not warrant that every call will connect, that every confirmation will be recorded, or that the service will meet a particular regulatory standard applicable to your industry.

12. 12Limitation of liability

    To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost goodwill, or unmade shift cover, even if advised of the possibility.

    Our total aggregate liability arising out of or relating to the service is limited to the amount you paid us in the twelve months immediately before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, in which case the limitations apply only to the extent permitted.

13. 13Changes to the service and these terms

    We may change or discontinue features. Where a change materially reduces core functionality you rely on, we will give reasonable notice.

    We may update these terms. If a change is material, we will give notice before it takes effect — by email to account owners, in the application, or both. Continuing to use the service after a change takes effect means you accept the updated terms. The date at the top of this page shows when it was last revised.

14. 14Governing law and contact

    These terms are governed by the laws of the State of [State], United States, without regard to its conflict-of-laws rules. The state and federal courts located in [State] have exclusive jurisdiction over any dispute, and both parties consent to that venue.

    Questions about these terms can be sent to [legal@clockaide.com].

Bracketed values above — [Legal entity name], [State], [legal@clockaide.com] — are unfilled placeholders. This document is a starting draft written to match how ClockAide actually behaves; it has not been reviewed by a lawyer and should not be relied on as a binding agreement until it has been.

See also our Trust Center, which states what we guarantee and how each guarantee is enforced.